FAQs

Are there minimum age requirements to enter the event?

Guests must be 18+.

How much do the tickets to the event cost and what’s included?

£25 per person (+ £1 booking fee) and this includes: 1 meat dish, 1 fish dish, 1 vegan dish and 1 free drink*.

I’m pescatarian, vegetarian or vegan, am I able to change my tokens?

If you’re either pescatarian or vegetarian then once you have purchased your ticket online, please email the Event Organiser, Tam van Wyk - tam.vanwyk@thechangegroup.com and let us know of your dietary requirements. We can arrange for you to receive 3 fish or 3 vegan tokens instead of 1 meat token, 1 fish token and 1 vegan token if you’re either pescatarian or vegetarian.

You will need to have arranged this prior to the event so please be sure to contact us as soon as you’ve purchased your ticket.

When and what time is the event?

Wednesday, 22nd May 2019 from 6pm - 11pm (with last food orders at approximately 10.15pm).

Where is the event being held?

Flat Iron Square in London Bridge: 64 Southwark St, London, SE1 1RU.

We will be in the outside garden/Apres Bar area. There are 2 entrances to this area but for the purposes of this event, only the 1 entrance will be open for you to gain entry so please ensure you enter via 64 Southwark St, London, SE1 1RU.

What’s the nearest tube/train to the event?

London Bridge or Southwark.

How do I get into the event?

Once you have purchased your ticket online, you will be e-mailed your PDF ticket to the event. Please make sure to print and bring this along with you on the night.

If you don’t have your ticket you won’t be allowed to enter. Please also ensure that you collect your Meat vs Fish vs Veg pack at the entrance which will contain your food and drink tokens.

Where do I collect my tokens from?

You will be issued with your tokens on arrival at the event which will include 1 meat token, 1 fish token, 1 vegan token, 1 free drink token and 1 voting token so towards the end of the night you can put vote in for your favourite restaurant/dish.

Can I buy tickets on the night?

If the event is not sold out, there will be tickets available for purchase on the door. However, to avoid disappointment, we advise you to purchase tickets beforehand.

Can I buy more food tokens on the night?

Yes. If you would like to purchase additional food, you can buy meat, fish or vegan tokens at the entrance for £5 per dish.

Can I buy more drinks tokens on the night?

You will be given 1 free drink token on arrival which you can exchange for one of our sponsored alcoholic/non-alcoholic drinks (while stocks last and not part of the bar offerings). After this, you will be able to purchase your choice of alcoholic/non-alcoholic drinks from the bar.

Is the food Halal?

To our knowledge no, but please feel free to contact the restaurants directly to find out if their dishes are kosher.

Will there be entertainment on the night?

Each guest will be given a token book, these
will be used to.

Is there a dress code for the event?

Smart casual. As it is an outdoor event, please check the weather beforehand and wear appropriate clothing if it’s chilly.

Will there be allocated seating at the event?

No, however there will be lots of seating available.

What charity do all proceeds of the event go to?

The Change Group will be giving all proceeds of the event to Hospitality Action who offer vital assistance to all who work, or have worked within hospitality in the UK and who find themselves in crisis. Please visit their website to view all the amazing work that they do: https://www.hospitalityaction.org.uk/

Is there wheelchair access?

Flat Iron Square outside area (where the event is) and the Food Arch do have wheelchair access however the Food Arch mezzanine is not suitable for wheelchair access.

Can I bring a dog?

Yes, provided it’s on a lead at all times.

Can I check in my coat/bag?

There is no cloakroom so please look after your belongings.

Is there Lost Property?

Should you leave something behind or lose an item, please email info@flatironsquare.co.uk or call 020 3179 9800.

What is the refund policy for the event?

We are unable to offer refunds. However, you can transfer your ticket onto someone else.

I didn’t get an email with my PDF ticket. What happened?

Please check your JUNK folder in the first instance. If you still haven’t received it, please email tam.vanwyk@thechangegroup.com

I entered the wrong email address when I purchased my ticket. What do I do?

Please email tam.vanwyk@thechangegroup.com

How can I contact the Event Organiser?

If you have any questions about the event, please contact Tam van Wyk - tam.vanwyk@thechangegroup.com

*T&Cs apply:
You can use your meat token at any of the meat stall, your fish token at any of the fish stalls and your vegan token at any of the vegan stalls.

You will not be able to swap your tokens and for example use your meat token at a fish stall and vice versa. Each stall has 200 free dishes to serve and once these are finished they will be charged at £5 per dish.

You can use your food tokens at any stalls that have free dishes available however, we cannot guarantee that you will get the dish of your choice, it will be a first come, first serve basis.